Plan and execute recruitment, onboarding, and training programs, developing and implementing SOPs to ensure consistency and high team performance.

Oversee the maintenance and organization of company facilities, applying 5S workplace methodology to ensure operational efficiency and safety.

Lead daily operations, optimizing workflows, monitoring KPIs, and implementing cost-effective strategies to enhance productivity and service delivery.

Build and nurture strong client relationships, proactively addressing inquiries and ensuring satisfaction through tailored solutions and effective communication.

Manage day-to-day center operations, ensuring optimal resource allocation and a productive learning environment in line with organizational goals and standards.

Supervise, mentor, and optimize the performance of the support team, fostering a collaborative work culture and driving team success to meet business objectives.

Assist with payroll processing, ensuring accuracy, timely execution, and compliance with payroll regulations while addressing any inquiries or discrepancies.

Serve as the primary liaison between clients and tutors, managing schedules, resolving concerns, and ensuring seamless communication for optimal service delivery.

Plan, coordinate, and execute company events, ensuring all logistics are managed efficiently and aligned with the organization’s strategic goals.

Develop and maintain an annual operational calendar, proactively planning key activities, milestones, and deadlines to ensure alignment with business objectives.

Assist in the enrolment process, ensuring accurate documentation, smooth integration, and efficient onboarding of new clients into the system.

Strategic Planning and Implementation – Develop and execute business strategies to drive growth across all entities, ensuring alignment with Donash’s mission and goals.

Financial Management – Assist in budget planning, cost analysis, and product pricing for the year.

Managed the Student Management System (SMS) to ensure the accurate maintenance of student records, data integrity, and streamlined administrative processes, optimizing overall system functionality for enhanced operational efficiency.

Market Research and Expansion – Conduct market analysis to identify trends and opportunities for expanding services, enhancing brand presence, and increasing student enrolment.

Customer Relationship Management (CRM) – Implement CRM strategies to improve client retention, student engagement, and satisfaction across all educational programs and services.

Staff Development and Performance Management – Develop and lead performance management processes, ensuring continuous professional development of staff and tutors through ongoing training and feedback.

Community Engagement and Partnerships – Foster relationships with local businesses, industry stakeholders, and educational institutions to create opportunities for collaboration, student placements, and internships.